Province: Quebec
Branch: Laval
Employment Type: Full Time
Number of Positions: 1



As a member of the Service team, the Shop Technician is responsible for the safe, effective, clean, organized and professional performance of the shop to ensure Strongco surpasses customers’ expectations.


  • Emphasis in the development and implementation of a “customer service, customer focused” philosophy, within the department and the branch;
  • Emphasis on increasing revenues, improving operating efficiencies and overall customer satisfaction through the timely completion of service work;
  • Responsible for all aspects of assigned service work orders, including but not limited to:
  • Proactive troubleshooting in order to properly identify machine faults,
  • Timely and accurate diagnosis and repair including computer connection/diagnosis with machine to identify fault codes,
  • Effective communication to vendor (Volvo) with respect to Tech Line and / or direct calls in order to facilitate accurate diagnosis,
  • Accurate ordering of required parts and follow-up to ensure parts are received in order to complete the assigned service work,
  • Accurate and timely service report submissions (includes time cards),
  • Care and maintenance of assigned service bay and tools,
  • Effective, open and frequent communication with Supervisor
  • Competent in heavy equipment operation to test repairs when complete,
  • Responsible for the return of un-used parts upon the completion of service work;
  • Responsible for ensuring that all service work/inquiries by customers and or Supervisor are managed in a professional and timely manner at all times.


  • Exceptional customer service skills;
  • Must possess excellent written and oral communication skills;
  • Excellent computer skills (Email, Vendor website, Prosis, Tech. Line);
  • Proficient with demonstrable time management skills;
  • Proficient with hand tools, computer tools, torches, welding equipment, air tools etc.,
  • Willingness to participate and complete required training initiatives;
  • Must poses clean drivers abstract;
  • Must supply own tools;
  • Must be capable of operating heavy equipment safely and competently.


  • Post-secondary diploma;
  • Licensed Heavy Equipment Certification/license or equivalent.
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