SUMMARY
As a member of the Service team, the Technician L3 is responsible for the safe, effective, clean, organized and professional performance of the shop to ensure Strongco surpasses customers’ expectations.
DUTIES AND RESPONSIBILITIES
- Proactive customer contact in order to properly identify machine faults;
- Timely and accurate diagnosis and repair including computer connection/diagnosis with machine to identify fault codes;
- Effective communication to vendor (Volvo) with respect to Tech Line and / or direct calls in order to facilitate accurate diagnosis;
- Accurate ordering of required parts and follow-up to ensure parts are received in order to complete the assigned service work;
- Accurate and timely service report submissions (includes time cards);
- Care and maintenance of assigned service vehicle and tools;
- Daily vehicle checks and CVOR log-books;
- Effective, open and frequent communication with dispatch and office;
- Responsible for the return of un-used parts upon the completion of field service work;
- Responsible for ensuring that all field service work/inquiries by customers and or field dispatch are managed in a professional and timely manner at all times.
CORE COMPETENCIES:
- Candidate must have a minimum of 5 to 10 years’ experience working in the heavy equipment industry;
- Must have Licensed Heavy Equipment Certification/license or equivalent;
- Candidate must be very well versed in hydraulics, electrical diagnostics and repairs;
- Must be proficient in Microsoft Office Suite programs (Excel, Outlook) and computer literacy;
- Candidate to be proficient with hand tools, computer tools, torches, welding equipment, air tools etc.;
- You must also possess a clean driver’s abstract and must supply own tools;
EDUCATION/ TRAINING:
- Candidate must have a minimum of 5 to 10 years’ experience working in the heavy equipment industry
