Technician L3

Province: Ontario
Branch: Sudbury
Employment Type: Full Time
Number of Positions: 1

Technician L3


As a member of the Service team, the Technician L3 is responsible for the safe, effective, clean, organized and professional performance of the shop to ensure Strongco surpasses customers’ expectations.


  • Proactive customer contact in order to properly identify machine faults;
  • Timely and accurate diagnosis and repair including computer connection/diagnosis with machine to identify fault codes;
  • Effective communication to vendor (Volvo) with respect to Tech Line and / or direct calls in order to facilitate accurate diagnosis;
  • Accurate ordering of required parts and follow-up to ensure parts are received in order to complete the assigned service work;
  • Accurate and timely service report submissions (includes time cards);
  • Care and maintenance of assigned service vehicle and tools;
  • Daily vehicle checks and CVOR log-books;
  • Effective, open and frequent communication with dispatch and office;
  • Responsible for the return of un-used parts upon the completion of field service work;
  • Responsible for ensuring that all field service work/inquiries by customers and or field dispatch are managed in a professional and timely manner at all times.


  • Candidate must have a minimum of 5 to 10 years’ experience working in the heavy equipment industry;
  • Must have Licensed Heavy Equipment Certification/license or equivalent;
  • Candidate must be very well versed in hydraulics, electrical diagnostics and repairs;
  • Must be proficient in Microsoft Office Suite programs (Excel, Outlook) and computer literacy;
  • Candidate to be proficient with hand tools, computer tools, torches, welding equipment, air tools etc.;
  • You must also possess a clean driver’s abstract and must supply own tools;


  • Candidate must have a minimum of 5 to 10 years’ experience working in the heavy equipment industry
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