SUMMARY
The Parts Manager is a highly motivated team player who ensures Strongco surpasses our customer’s expectations by completing the duties required in a professional and timely manner. This person is responsible for the overall safe, effective, clean, organized and professional performance management of the Parts/Warehouse operations at all times.
DUTIES AND RESPONSIBILITIES
- Emphasis on increasing revenues and customer service by improving Parts and Warehouse operating efficiencies through processes in the Parts department;
- Emphasis in the development and implementation of a “customer service, customer focused” philosophy, within the department;
- Responsible for all Parts and Warehouse activities in Mississauga;
- Responsible for Parts sales budget and increasing parts sales through up selling and building customer relations in the Parts Department;
- Support the Service Department with all parts orders, quotes and inquiries;
- Ensure customer accounts in good standing before placing parts orders;
- Utmost importance is SAFETY in all Parts and Warehouse operations;
- Maintain contact with Volvo and other vendors;
- Source parts that are no longer available from OEM;
- Keep Branch Manager informed of any problems or issues with parts orders;
- Keep Branch Manager informed with any customer issues that arise from the Parts Department;
- Keep ongoing physical inventory of all warehouse inventory;
- Process improvement – job flows, measure and monitor processes verses KPI’s and parts standards;
- Training of parts and warehouse staff of their job roles and coaching to be more than parts order takers, to be parts salesmen;
- Deal with parts customer disputes;
- Parts marketing – promote and sell Strongco Parts Department;
- Organize and upkeep of warehouse;
- Inventory control at Branch level;
- Support CSR activities;
- Responsible for backorder Management/Parts transport/Logistics/Shipping/Receiving/Parts storage/Filing/Reporting;
- Processing Parts Department and Warehouse time cards and expenses;
- Cost justification of equipment to tear down for used parts;
CORE COMPETENCIES:
- Exceptional organizational skills;
- Must possess excellent written and oral communication skills;
- Proficient with time management skills a must;
- Heavy equipment background a must;
- Computer literate with excel, word, e-mail and Parts/Warehouse management programs, vendor websites;
- Prior Parts management an asset.
EDUCATION/ TRAINING:
- Post-secondary diploma and/or relevant working experience;
- Minimum 5 years of work experience in the Heavy Equipment industry;
- WHMIS, site orientation and Safety Training is an asset.
