Parts Manager

Province: Ontario
Branch: Mississauga
Employment Type: Full Time
Number of Positions: 1

Parts Manager


The Parts Manager is a highly motivated team player who ensures Strongco surpasses our customer’s expectations by completing the duties required in a professional and timely manner. This person is responsible for the overall safe, effective, clean, organized and professional performance management of the Parts/Warehouse operations at all times.


  • Emphasis on increasing revenues and customer service by improving Parts and Warehouse operating efficiencies through processes in the Parts department;
  • Emphasis in the development and implementation of a “customer service, customer focused” philosophy, within the department;
  • Responsible for all Parts and Warehouse activities in Mississauga;
  • Responsible for Parts sales budget and increasing parts sales through up selling and building customer relations in the Parts Department;
  • Support the Service Department with all parts orders, quotes and inquiries;
  • Ensure customer accounts in good standing before placing parts orders;
  • Utmost importance is SAFETY in all Parts and Warehouse operations;
  • Maintain contact with Volvo and other vendors;
  • Source parts that are no longer available from OEM;
  • Keep Branch Manager informed of any problems or issues with parts orders;
  • Keep Branch Manager informed with any customer issues that arise from the Parts Department;
  • Keep ongoing physical inventory of all warehouse inventory;
  • Process improvement – job flows, measure and monitor processes verses KPI’s and parts standards;
  • Training of parts and warehouse staff of their job roles and coaching to be more than parts order takers, to be parts salesmen;
  • Deal with parts customer disputes;
  • Parts marketing – promote and sell Strongco Parts Department;
  • Organize and upkeep of warehouse;
  • Inventory control at Branch level;
  • Support CSR activities;
  • Responsible for backorder Management/Parts transport/Logistics/Shipping/Receiving/Parts storage/Filing/Reporting;
  • Processing Parts Department and Warehouse time cards and expenses;
  • Cost justification of equipment to tear down for used parts;


  • Exceptional organizational skills;
  • Must possess excellent written and oral communication skills; 
  • Proficient with time management skills a must;
  • Heavy equipment background a must;
  • Computer literate with excel, word, e-mail and Parts/Warehouse management programs, vendor websites;
  • Prior Parts management an asset.


  • Post-secondary diploma and/or relevant working experience;
  • Minimum 5 years of work experience in the Heavy Equipment industry;
  • WHMIS, site orientation and Safety Training is an asset.
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