SUMMARY
The Service Manager is responsible for the daily operations and management of the Service Department, management and control of the WIP. The candidate will ensure Technicians have a full work schedule either in the shop or on the field, will monitor all overtime hours for Technicians and will resolve customer disputes. He or she will also satisfy monthly budget requirements.
DUTIES AND RESPONSIBILITIES
- Responsible for the overall management of activities and personnel within the Service Department to ensure it is being run efficiently and profitably in accordance with the budget;
- Primary liaison with the customer to diagnose the extent and type of service required including follow-up;
- Ensuring that Health and Safety requirements are being strictly adhered to including tool box meeting and inspections;
- Providing recommendations regarding hiring/dismissals/disciplining of service department staff;
- Communicate clearly the extent of service required to the Shop Foreman or Technicians to ensure accurate and prompt response;
- Visit customers when required;
- Ensure staff are customer focused, professional and adequately trained to perform their functions;
- Structure shop and field procedures to monitor quality of work and drive customer satisfaction including dispatch to ensure prompt response to customer inquiries;
- Ensure Technicians complete work in a timely fashion with minimum rework;
- Responsible for the overall growth of the Service department.
CORE COMPETENCIES:
- Excellent written and oral English skills;
- Above-average computer skills;
- Leadership skills;
- Ability to work in a team environment;
- Ability to work within strict timelines.
EDUCATION/ TRAINING:
- Post-secondary diploma and/or relevant work experience;
- WHMIS and Safety Training an asset.
