Credit Collection Representative

Province: Quebec
Branch: Val d’Or
Employment Type: Full Time
Number of Positions: 1

Credit Collection Representative


Reporting to the National Credit Manager, the Bilingual Credit and Collections Representative will be responsible for the management and collections of up to 500 commercial accounts


  • Planning of collection activities by reviewing and analyzing aging reports;
  • Contacting customers for payment of past due invoices;
  • Implementing plans to eliminate past due accounts, including proposals: repayment schedules of delinquent accounts to minimize bad debt;
  • Daily monitoring of accounts for credit hold status to determine appropriate actions to be taken to facilitate order processing to maximize sales while minimizing risk;
  • Regular accounts reconciliation;
  • Investigation and resolution of customers’ deductions and disputed items by working closely with sales/service teams and customers;
  • Set-up of new accounts and authority to authorize credit limits of up to $5,000 based on customers’ credit application and Credit Bureau reports;
  • Responding to outside requests for reference on account following legal disclosure guidelines;
  • Provide backup coverage for other credit associates.


  • A successful candidate should possess strong interpersonal skills, tact and diplomacy;
  • Ability to effectively communicate (both in written and verbal form) with individuals at all levels within and outside the organization;
  • Ability to maintain a professional demeanor when confronted with difficult situations is a must;
  • Ability to work independently, multitask and possess strong negotiation and problem-solving skills.


  • This work is performed mostly in front of a computer.
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