Credit Collection Representative

Province: Quebec
Branch: Val d’Or
Employment Type: Full Time
Number of Positions: 1

Credit Collection Representative

SUMMARY

Reporting to the National Credit Manager, the Bilingual Credit and Collections Representative will be responsible for the management and collections of up to 500 commercial accounts

DUTIES AND RESPONSIBILITIES

  • Planning of collection activities by reviewing and analyzing aging reports;
  • Contacting customers for payment of past due invoices;
  • Implementing plans to eliminate past due accounts, including proposals: repayment schedules of delinquent accounts to minimize bad debt;
  • Daily monitoring of accounts for credit hold status to determine appropriate actions to be taken to facilitate order processing to maximize sales while minimizing risk;
  • Regular accounts reconciliation;
  • Investigation and resolution of customers’ deductions and disputed items by working closely with sales/service teams and customers;
  • Set-up of new accounts and authority to authorize credit limits of up to $5,000 based on customers’ credit application and Credit Bureau reports;
  • Responding to outside requests for reference on account following legal disclosure guidelines;
  • Provide backup coverage for other credit associates.

CORE COMPETENCIES:

  • A successful candidate should possess strong interpersonal skills, tact and diplomacy;
  • Ability to effectively communicate (both in written and verbal form) with individuals at all levels within and outside the organization;
  • Ability to maintain a professional demeanor when confronted with difficult situations is a must;
  • Ability to work independently, multitask and possess strong negotiation and problem-solving skills.

EDUCATION/ TRAINING:

  • This work is performed mostly in front of a computer.
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